PRIVACY AND SECURITY POLICY
Privacy Policy
Last Updated: September 19, 2026
KidsWheels LLC respects your privacy and is committed to protecting the personal information you provide when visiting www.kidswheels.com, purchasing products, requesting information, or communicating with our customer support team.
Information We Collect
KidsWheels LLC may collect the following information:
• Name
• Billing and shipping addresses
• Email address
• Telephone number
• Order numbers and purchase details
• Product, shipping, delivery, and tracking information
• Payment transaction information
• Survey responses and customer requests
• SMS and MMS messages sent to our customer support number
• Photographs or attachments voluntarily submitted for product identification or troubleshooting
• Communication records and technical information needed to operate and secure our website and customer support services
When a customer purchases a gift or asks us to ship an order to another person, we may also collect the recipient’s name, address, and telephone number. We use that information only to process, ship, and confirm delivery of the order.
How We Use Information
KidsWheels LLC may use personal information to:
• Process and fulfill orders.
• Process payments and prevent fraudulent transactions.
• Provide shipping, delivery, and tracking information.
• Answer product questions.
• Provide product compatibility and troubleshooting assistance.
• Assist with returns, replacements, and warranty requests.
• Respond to emails, telephone calls, SMS messages, and other customer inquiries.
• Maintain customer service and transaction records.
• Improve our products, website, and customer experience.
• Send product announcements or promotional emails when permitted by law and according to the customer’s communication preferences.
• Protect our customers, website, services, and business from unauthorized use, misuse, or fraud.
• Comply with applicable legal and regulatory obligations.
Customers may unsubscribe from promotional emails by following the unsubscribe instructions included in those communications or by contacting KidsWheels LLC.
SMS and MMS Customer Support
Customers may opt in to SMS and MMS customer support by voluntarily initiating a text message to the KidsWheels customer support number displayed on our website or customer support materials.
The SMS and MMS program is used exclusively to respond to customer-initiated support requests relating to product questions, product compatibility, troubleshooting, orders, shipping, tracking, returns, replacements, and warranty assistance. Customers may also voluntarily submit photographs by MMS to help identify a product or explain an issue.
KidsWheels does not initiate SMS conversations with customers and does not use this messaging channel for marketing or promotional campaigns.
Message frequency varies depending on the customer’s support request. Message and data rates may apply. Customers may reply HELP for assistance or STOP at any time to opt out. Consent to receive SMS messages is not a condition of purchase.
KidsWheels LLC does not sell or share SMS opt-in data, mobile telephone numbers, or personal information with third parties or affiliates for marketing or promotional purposes.
How We Share Information
KidsWheels LLC does not rent or sell customers’ personal information.
We may disclose limited information to service providers that assist us with legitimate business operations, including:
• Payment processing
• Fraud prevention
• Order management
• Shipping and delivery
• Website hosting
• Data storage and security
• Customer support
• SMS and MMS communications
These service providers receive information only as necessary to perform services on our behalf. They are not authorized to use SMS opt-in information, mobile telephone numbers, or personal information for their own marketing or promotional purposes.
We may also disclose personal information when required by law, legal process, court order, or a lawful request from government or law enforcement authorities. We may disclose information when reasonably necessary to prevent fraud, investigate suspected illegal activity, enforce our rights, or protect customers, employees, or the public.
Data Security
KidsWheels LLC uses reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
Our website uses Secure Sockets Layer encryption, commonly known as SSL, to protect information transmitted online. Payment information is handled through secure payment-processing technologies and providers.
No method of online transmission or electronic storage can be guaranteed to be completely secure. We continually review and improve our safeguards as appropriate.
Data Retention
We retain personal information only for as long as reasonably necessary to process transactions, provide customer support, maintain business and tax records, resolve disputes, enforce agreements, prevent fraud, and comply with legal obligations.
Cookies and Aggregate Information
KidsWheels LLC may collect non-identifying and aggregate information about how visitors use our website. We may use this information to operate, secure, analyze, and improve the website and customer experience.
Children’s Privacy
KidsWheels LLC sells products intended for use by children under adult supervision, but our website and purchasing services are intended for adults. We do not knowingly collect personal information directly from children under 13. A parent or legal guardian who believes a child has submitted personal information may contact us to request its deletion.
Your Choices
You may:
• Reply STOP to opt out of SMS messages.
• Reply HELP for SMS assistance.
• Unsubscribe from promotional emails using the instructions provided in those emails.
• Contact KidsWheels LLC to ask questions about your personal information or request an appropriate correction or deletion, subject to applicable recordkeeping requirements.
Third-Party Websites
Our website may contain links to third-party websites or services. KidsWheels LLC is not responsible for the privacy practices, security, or content of third-party websites. Customers should review the privacy policies of those services before providing personal information.
Changes to This Privacy Policy
KidsWheels LLC may update this Privacy Policy periodically to reflect changes in our business practices, services, technology, or legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date.
Contact Us
For questions about this Privacy Policy, your personal information, or KidsWheels SMS customer support, please contact:
KidsWheels LLC
Website: www.kidswheels.com
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.